Managing BT110 Set-based Call features with Tablet Controller and Mobile ApP
BT110 Tablet Controller and Mobile App
The BT110 Tablet Controller and Mobile App offers the following features and functionality:
- Place and manage calls through the context-sensitive GUI.
- Record/maintain Call History and use Call History to make calls.
- Manage Contacts and support Contacts-based calling.
- Display the current device call state.
- Manage the BuddyTalk device:
- Control speaker volume
- Turn on/off muting for Alexa interactions
- Setup start-of-request/end-of-request sounds
See the BT110 Tablet Controller and Mobile App for details.
In addition, as BT110 supports Set-Based Call Features Note 1, 2, the BT110 Tablet Controller and Mobile App expand the existing GUI pages or add additional GUI pages to provide users convenient management of the various set-based call features including:
- Call hold
- Call waiting
- Blind and Consulted Call Transfer Note 3
- Three-Way Calling
Note 1: The features described on this page applies to BT110 software version v1.0.7.7 and beyond.
Note 2: Since the Amazon Alexa Communication (ACM) does not support call features, to avoid potential conflicts between the BT110 call states and those in the Alexa Communication, there are some restrictions in the BT110 call feature control.
Note 3: The BT110 uses REFER for call transfers. Therefore, it requires the proxy/server to support REFER for the set-based call transfer feature. An example of REFER-based call transfer ladder diagram is given below. As a result, set-based call transfer will not be available for for those VoIP service providers who do not support REFER.
The BuddyTalk Tablet Controller
Setting up the BuddyTalk Tablet Controller
See Setting up BuddyTalk Tablet Controller for the Tablet Controller setup instructions.
Note that after the Tablet Controller has been successfully set up and if the BuddyTalk device has completed its Alexa and SIP registration/authorization requirements, the Cloud icon and the Device icon at the upper right corner of all pages should turn green after several seconds.
The Cloud icon
- Green Cloud icon, indicating that the BT110 device has successfully completed ACM and SIP registration .
- Red Cloud icon, indicating that the BT110 device has either failed ACM registration or SIP registration
The Device icon
- Green Device icon, indicating that the Tablet Controller has successfully connected to the BuddyTalk device .
- Red Device icon, indicating that the Tablet Controller has not connected to the BuddyTalk device yet
Expanded and Additional Pages for Call Feature Control
In addition to the BT110 Tablet Controller call pages, the BT110 Tablet Controller has the following expanded or additional pages for Call Feature Control.
The Active Call page. On the Active Call page, in addition to having the Dialpad icon for dialing DTMF digits during the call, a Hold icon is added to the page to allow easy activation of the Call Hold feature.
1st Call on Hold page. This page appears after the user taps the Hold icon to hold the first call. It allows the user to enter the 2nd callee’s phone number from the Dialpad, the Call History, or the Contacts, and can choose the 2nd call Options between Blind Call Transfer, Resume to the First Call, and Establishing the 2nd Call.
Call Options for Active and Held Calls. This page displays the call states of the two calls. Additional, three call options are available:
- Switch to swap the state of the two calls
- Merge to form a three-way conferencing
- Transfer for a Consulted Call Transfer
In addition to these call options, the user can tap the DialPad icon to play DTMF digits to the active call.
Three-Way Conferencing page. This page is entered when the user chooses to have a 3-way conference call. It displays a three-way conferencing status, and allows the user to end the conference call.
Call Status after Call Switch. This page displays the call status after the user tap the Switch icon call option.
The BuddyTalk Mobile App
Setting up BuddyTalk Mobile App
See Setting up BuddyTalk Mobile App for the Mobile App setup instructions.
Note that after the Mobile App has been successfully set up and if the BuddyTalk device has completed its Alexa and SIP registration/authorization requirements, the Cloud icon and the Device icon at the upper right corner of all pages should turn green after several seconds.
The Cloud icon
- Green Cloud icon, indicating that the BT110 device has successfully completed ACM and SIP registration .
- Red Cloud icon, indicating that the BT110 device has either failed ACM registration or SIP registration
The Device icon
- Green Device icon, indicating that the BuddyTalk Mobile App has successfully connected to the BuddyTalk device .
- Red Device icon, indicating that the BuddyTalk Mobile App has not connected to the BuddyTalk device yet
Expanded and Additional Pages for Call Feature Control
In addition to the BT110 Mobile App call pages, the BT110 Mobile App has the following expanded or additional pages for Call Feature Control.
The Active Call page. On the Active Call page, in addition to having the Dialpad icon (for dialing DTMF digits during the call) and the Hangup icon, a Hold icon is added to the page to allow easy activation of the Call Hold feature.
1st Call on Hold page. This page appears after the user taps the Hold icon to hold the first call. It allows the user to enter the 2nd callee’s phone number from the Dialpad, the Call History, or the Contacts. After entering the 2nd call information, the user can choose more options for the 2nd call by tapping the More Options icon.
2nd Call Options page. This page appears after user tap the More Options icon. It allows the user to choose between Blind Call Transfer and Establishing 2nd Call. If the user chooses Blind Call Transfer, then the user will leave the call, and the call will be established between the 1st Callee and the 2nd Callee.
One Call Active and one Call on Hold. After the user chooses Establishing the 2nd Call, the page shows the status of the 2 calls (one on HOLD and one ACTIVE), and allows the user to see additional call feature options by clicking the More Option icon.
Call Options for Active and Held Calls. Three call options appear after the user tap the More Options icon:
- Switch to swap the state of the two calls
- Merge to form a three-way conferencing
- Transfer for a Consulted Call Transfer
Three-Way Conferencing page. This page displays a three-way conferencing status, and allows the user to end the conference call.
Call Status after Call Switch. This page displays the call status after the user tap the Switch icon call option.
Selectively Enabling Set-based Call Features
Note that not all set-based call features may be available or enabled for different VoIP service providers. Thus, the BT110 and its Mobile Apps support selectively enabling set-based call features. The results will be reflected in the Mobile Apps’ available icons. For example, when the set-based call transfer feature is disabled (for example, for VoIP service providers who do not support the SIP REFER method), the Mobile App screen after the user tap the “Option” icon after dialing a number above will display the following (two options available instead of three, i.e., the “Call Transfer” option is not available for the user to choose).
One Call Active and one Call on Hold. After the user chooses Establishing the 2nd Call, the page shows the status of the 2 calls (one on HOLD and one ACTIVE), and allows the user to see additional call feature options by clicking the More Option icon.
Call Options for Active and Held Calls. Only two call options appear after the user tap the More Options icon:. The Transfer option is not available
- Switch to swap the state of the two calls
- Merge to form a three-way conferencing
- Transfer option NOT AVAILABLE since the set-based call transfer feature is disabled.
