Frequently Asked Questions

Setup

• Can I configure multiple BT110 devices using one Amazon account?
• Can I enable VLAN tagging if the BT110 is configured as a Dual-Homed device?
• Can I use Ethernet and the BT110 device Web Console to set up the device without using the mobile phone Setup App?
• Can I use the BT110 without registering to an Amazon account?
• How can I use Alexa "calling by name" to call a contact whose number is an office extension rather than a PSTN or a mobile number?
• How should I set up my BT110 device purchased with a Callcentric promotion?
• How to change Wi-Fi/network settings after setup
• How to set up a BT110 device
• How to set up BuddyTalk Tablet Controllers
• How to set up the BuddyTalk Mobile App
• How to update/upgrade the BuddyTalk device firmware manually
• How will the BT110 handle it when there are multiple matches in the Digitmap, and which Digit Replacement Rules apply?
• My BT110 device is set up in Dual-Home mode. From which network should the BuddyTalk Mobile App be connected to my BT110 device?
• Where can I find the user ID/PW for BuddyTalk device web console access?
• Where can I find the versions of the BT110 firmware, the BuddyTalk Setup App, and the BuddyTalk Mobile App?
• Where can I get the BuddyTalk Mobile App?
• Where can I get the BuddyTalk Setup App?
• Where is the Wi-Fi Setup button and what does it do?
• Which DNS servers are used by the BT110 device to obtain DNS-related services?
• Which set-based call features are supported when using Callcentric VoIP services?
• Why am I unable to change or enter the SIP/Telephony settings using the Setup App?
• Why does my BT110's setup process not complete and the device's Ring LED returns to and staying in the rotating orange state?
• Why does the Phone LED stay red after setup completes?
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General Usage

• Am I able to have Alexa interactions via an analog phone plugged into the BT110 RJ11 port?
• Am I able to have Alexa interactions via my mobile phone while on the Mobile App Private mode?
• Can I configure multiple BT110 devices using one Amazon account?
• Can I connect the BT110 to any Wi-Fi network?
• Can I enable the VLAN feature on the BT110 device's Wi-Fi interface?
• Can I enable VLAN tagging if the BT110 is configured as a Dual-Homed device?
• Can I use Ethernet and the BT110 device Web Console to set up the device without using the mobile phone Setup App?
• Can I use the BT110 without registering to an Amazon account?
• Can there be multiple BuddyTalk Mobile Apps connected to one BT110 device?
• Do I need a specific phone service to make calls using the BT110??
• Does the BT110 support set-based call features?
• How can I use Alexa "calling by name" to call a contact whose number is an office extension rather than a PSTN or a mobile number?
• How do I create an Amazon Alexa account?
• How do I switch between the Speakerphone mode and the mobile phone Private mode?
• How do I switch between the Speakerphone mode and the RJ11 Phone during an active call?
• How does a BT110 device handle 'SIP 403' messages from the proxy/server during registration?
• How far away can I be from my BT110 device and still have Alexa interactions with the BT110 device?
• How is USB port being used?
• How to access the BuddyTalk device web console
• How to backup and restore the BuddyTalk device's configuration settings
• How to get the BuddyTalk device IP address
• How to restore the device to factory default and what to expect
• How to update/upgrade the BuddyTalk device firmware manually
• How to use the AUX port
• How to use the BT110 RJ11/Phone port
• How will the BT110 handle it when there are multiple matches in the Digitmap, and which Digit Replacement Rules apply?
• I have two Wi-Fi AP routers at home. Will the BuddyTalk device work properly?
• If the user is on an active call, will the BT110 device proceed to perform provisioning and image upgrade when a new image is available?
• My BT110 device is set up in Dual-Home mode. From which network should the BuddyTalk Mobile App be connected to my BT110 device?
• Restrictions in the BT110 call feature control
• What are the available call control mechanisms?
• What are the available voice interfaces for VoIP calls?
• What are the BT110 emergency call configuration settings?
• What are the Touch Panel buttons and LEDs?
• What are the two icons at the upper right corner of the BuddyTalk Mobile App and Tablet Controller?
• What are the typical use scenarios of the BT110 VPN feature?
• What does Touch Panel Flash button do and Flash LED represents?
• What is the BuddyTalk BT110 and how is it different from other BuddyTalk products?
• What is the difference between Cloud Mute and Phone Mute?
• What is the Private mode?
• What VPN protocol does BT110 VPN client support?
• What Wi-Fi protocols and frequency bands does the BT110 support?
• What will happen if I attempt to make a call when my BT110 device's Phone LED is showing red?
• Where can I find the user ID/PW for BuddyTalk device web console access?
• Where can I find the versions of the BT110 firmware, the BuddyTalk Setup App, and the BuddyTalk Mobile App?
• Where can I get support for the BT110?
• Where can I get the BuddyTalk Mobile App?
• Where can I get the BuddyTalk Setup App?
• Where is the Wi-Fi Setup button and what does it do?
• Which DNS servers are used by the BT110 device to obtain DNS-related services?
• Why am I unable to call another party to form a 3-way call when the original call is an outbound call?
• Why am I unable to change or enter the SIP/Telephony settings using the Setup App?
• Why am I unable to use voice commands to call by name?
• Why am I unable to use voice commands to make calls?
• Why does my BT110 device's Ring LED show rotating orange?
• Why does the device turn off the Private mode by itself?
• Why is it that when having an active call and a call on hold, pressing the flash hook sometimes forms a 3-way call but some other times it toggles the two calls?
• Why is the BT110 device Phone LED showing red?
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Accounts and Credentials

• Can I configure multiple BT110 devices using one Amazon account?
• Do I need a specific phone service to make calls using the BT110??
• How do I create an Amazon Alexa account?
• How should I set up my BT110 device purchased with a Callcentric promotion?
• How to change web console access ID/PW
• How to reset web console access ID/PW
• What accounts and credentials are required?
• Where can I find the user ID/PW for BuddyTalk device web console access?
• Where can I find the versions of the BT110 firmware, the BuddyTalk Setup App, and the BuddyTalk Mobile App?
• Where can I get the BuddyTalk Mobile App?
• Where can I get the Telephony/SIP account, and where do I find the SIP parameter setting information?
• Why is the BT110 device Phone LED showing red?
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Alexa Settings and Features

• Am I able to have Alexa interactions via an analog phone plugged into the BT110 RJ11 port?
• Am I able to have Alexa interactions via my mobile phone while on the Mobile App Private mode?
• Can I configure multiple BT110 devices using one Amazon account?
• Can I use the BT110 without registering to an Amazon account?
• Can there be multiple BuddyTalk Mobile Apps connected to one BT110 device?
• How can I use Alexa "calling by name" to call a contact whose number is an office extension rather than a PSTN or a mobile number?
• How to enable/disable the Alexa Request Sounds
• How will the BT110 handle it when there are multiple matches in the Digitmap, and which Digit Replacement Rules apply?
• What are the Alexa features supported in BT110?
• What are the Alexa voice commands available during active calls?
• What is the difference between Cloud Mute and Phone Mute?
• What will happen if I attempt to make a call when my BT110 device's Phone LED is showing red?
• Why am I unable to use voice commands to call by name?
• Why am I unable to use voice commands to make calls?
• Why does my BT110 device's Ring LED show rotating orange?
• Why is the BT110 device Phone LED showing red?
Show all articles ( 13 ) Collapse Articles

VoIP

• Are there certificates required for VoIP?
• Can I use the BT110 without registering to an Amazon account?
• Can the BT110 work with an existing office IP-PBX?
• Do I need a specific phone service to make calls using the BT110??
• Does the BT110 support set-based call features?
• Does the BuddyTalk BT110 support call features?
• How can I use Alexa "calling by name" to call a contact whose number is an office extension rather than a PSTN or a mobile number?
• How do I switch between the Speakerphone mode and the mobile phone Private mode?
• How do I switch between the Speakerphone mode and the RJ11 Phone during an active call?
• How does a BT110 device handle 'SIP 403' messages from the proxy/server during registration?
• How should I set up my BT110 device purchased with a Callcentric promotion?
• How to enable Secure RTP (SRTP)
• How to use the BT110 RJ11/Phone port
• How will the BT110 handle it when there are multiple matches in the Digitmap, and which Digit Replacement Rules apply?
• I have two Wi-Fi AP routers at home. Will the BuddyTalk device work properly?
• If the user is on an active call, will the BT110 device proceed to perform provisioning and image upgrade when a new image is available?
• Restrictions in the BT110 call feature control
• What are the BT110 emergency call configuration settings?
• What are the call feature support differences between BT110 and BT120?
• What are the typical use scenarios of the BT110 VPN feature?
• What codecs are supported in BT110?
• What does Touch Panel Flash button do and Flash LED represents?
• What is the difference between Cloud Mute and Phone Mute?
• What is the Private mode?
• What will happen if I attempt to make a call when my BT110 device's Phone LED is showing red?
• Where can I get the Telephony/SIP account, and where do I find the SIP parameter setting information?
• Which set-based call features are supported when using Callcentric VoIP services?
• Why am I unable to call another party to form a 3-way call when the original call is an outbound call?
• Why are the two icons at the upper right corner of the BuddyTalk Mobile App/Tablet Controller screens showing red?
• Why is it that when having an active call and a call on hold, pressing the flash hook sometimes forms a 3-way call but some other times it toggles the two calls?
• Why is the BT110 device Phone LED showing red?
• Work from home while connected to office phone system and enjoying Alexa Voice Service and Alexa call control
Show all articles ( 29 ) Collapse Articles

Networking

• Can I enable the VLAN feature on the BT110 device's Wi-Fi interface?
• Can I enable VLAN tagging if the BT110 is configured as a Dual-Homed device?
• Can we utilize BT110's two network interfaces to achieve higher network connection reliability?
• Does the BT110 support VLAN tagging for traffic segregation?
• Does the BT110 work in an environment where the voice network is isolated from the data network?
• I have two Wi-Fi AP routers at home. Will the BuddyTalk device work properly?
• My BT110 device is set up in Dual-Home mode. From which network should the BuddyTalk Mobile App be connected to my BT110 device?
• Should I use Ethernet or Wi-Fi to connect my BT110 device to the network?
• What are the typical use scenarios of the BT110 VPN feature?
• What VPN protocol does BT110 VPN client support?
• Which DNS servers are used by the BT110 device to obtain DNS-related services?
• Why does my BT110 device's Ring LED show rotating orange?
• Why does my BT110's setup process not complete and the device's Ring LED returns to and staying in the rotating orange state?
• Work from home while connected to office phone system and enjoying Alexa Voice Service and Alexa call control
Show all articles ( 11 ) Collapse Articles

BuddyTalk Use Case

• Can I configure multiple BT110 devices using one Amazon account?
• Can the BT110 work with an existing office IP-PBX?
• Does the BT110 work in an environment where the voice network is isolated from the data network?
• How can I use Alexa "calling by name" to call a contact whose number is an office extension rather than a PSTN or a mobile number?
• How will the BT110 handle it when there are multiple matches in the Digitmap, and which Digit Replacement Rules apply?
• Work from home while connected to office phone system and enjoying Alexa Voice Service and Alexa call control
Show all articles ( 3 ) Collapse Articles

Mobile App and Tablet Controller

• Am I able to have Alexa interactions via an analog phone plugged into the BT110 RJ11 port?
• Am I able to have Alexa interactions via my mobile phone while on the Mobile App Private mode?
• Can there be multiple BuddyTalk Mobile Apps connected to one BT110 device?
• Does the BT110 support set-based call features?
• How can I use Alexa "calling by name" to call a contact whose number is an office extension rather than a PSTN or a mobile number?
• How to import contacts to Mobile App/Tablet Controller, and what to look out for?
• How will the BT110 handle it when there are multiple matches in the Digitmap, and which Digit Replacement Rules apply?
• I have two Wi-Fi AP routers at home. Will the BuddyTalk device work properly?
• Restrictions in the BT110 call feature control
• What are the icons shown in the bottom row of the Mobile App screens?
• What are the icons shown in the bottom row of the Tablet Controller screens?
• What are the two icons at the upper right corner of the BuddyTalk Mobile App and Tablet Controller?
• Where can I find the versions of the BT110 firmware, the BuddyTalk Setup App, and the BuddyTalk Mobile App?
• Where can I get the BuddyTalk Mobile App?
• Why am I unable to use voice commands to call by name?
• Why are the two icons at the upper right corner of the BuddyTalk Mobile App/Tablet Controller screens showing red?
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Purchase and Promotion

• Are there promotions for the BuddyTalk product purchase?
• Where can I purchase the BuddyTalk products?

Trouble Shooting

• Am I able to have Alexa interactions via an analog phone plugged into the BT110 RJ11 port?
• Am I able to have Alexa interactions via my mobile phone while on the Mobile App Private mode?
• Are there certificates required for VoIP?
• Can I use the BT110 without registering to an Amazon account?
• Can the BT110 work with an existing office IP-PBX?
• Do I need a specific phone service to make calls using the BT110??
• Does the BT110 support set-based call features?
• Does the BT110 work in an environment where the voice network is isolated from the data network?
• Does the BuddyTalk BT110 support call features?
• How can I use Alexa "calling by name" to call a contact whose number is an office extension rather than a PSTN or a mobile number?
• How do I create an Amazon Alexa account?
• How do I switch between the Speakerphone mode and the mobile phone Private mode?
• How do I switch between the Speakerphone mode and the RJ11 Phone during an active call?
• How far away can I be from my BT110 device and still have Alexa interactions with the BT110 device?
• How should I set up my BT110 device purchased with a Callcentric promotion?
• How to access the BuddyTalk device web console
• How to change web console access ID/PW
• How to enable/disable the Alexa Request Sounds
• How to get the BuddyTalk device IP address
• How to reset web console access ID/PW
• How to restore the device to factory default and what to expect
• How to use the BT110 RJ11/Phone port
• How will the BT110 handle it when there are multiple matches in the Digitmap, and which Digit Replacement Rules apply?
• I have two Wi-Fi AP routers at home. Will the BuddyTalk device work properly?
• Restrictions in the BT110 call feature control
• Should I use Ethernet or Wi-Fi to connect my BT110 device to the network?
• What accounts and credentials are required?
• What are the Alexa features supported in BT110?
• What are the Alexa voice commands available during active calls?
• What are the Touch Panel buttons and LEDs?
• What are the two icons at the upper right corner of the BuddyTalk Mobile App and Tablet Controller?
• What is the difference between Cloud Mute and Phone Mute?
• What is the Private mode?
• What Wi-Fi protocols and frequency bands does the BT110 support?
• What will happen if I attempt to make a call when my BT110 device's Phone LED is showing red?
• Where can I find the user ID/PW for BuddyTalk device web console access?
• Where can I find the versions of the BT110 firmware, the BuddyTalk Setup App, and the BuddyTalk Mobile App?
• Where can I get support for the BT110?
• Where can I get the BuddyTalk Mobile App?
• Where can I get the BuddyTalk Setup App?
• Where can I get the Telephony/SIP account, and where do I find the SIP parameter setting information?
• Where is the Wi-Fi Setup button and what does it do?
• Which set-based call features are supported when using Callcentric VoIP services?
• Why am I unable to call another party to form a 3-way call when the original call is an outbound call?
• Why am I unable to change or enter the SIP/Telephony settings using the Setup App?
• Why am I unable to use voice commands to call by name?
• Why am I unable to use voice commands to make calls?
• Why are the two icons at the upper right corner of the BuddyTalk Mobile App/Tablet Controller screens showing red?
• Why does my BT110 device's Ring LED show rotating orange?
• Why does my BT110's setup process not complete and the device's Ring LED returns to and staying in the rotating orange state?
• Why does the device turn off the Private mode by itself?
• Why does the Phone LED stay red after setup completes?
• Why is it that when having an active call and a call on hold, pressing the flash hook sometimes forms a 3-way call but some other times it toggles the two calls?
• Why is the BT110 device Phone LED showing red?
Show all articles ( 51 ) Collapse Articles