Why are the two icons at the upper right corner of the BuddyTalk Mobile App/Tablet Controller screens showing red?

The Device icon:

  A green Device icon indicates that the Mobile App/Tablet Controller has successfully connected to the BuddyTalk device.

  A red Device icon indicates that the Mobile App/Tablet Controller has not successfully connected to the BuddyTalk. device yet.

The Cloud icon:

  A green Cloud icon indicates that the BT110 device has successfully completed ACM and SIP registration.

A red Cloud icon indicates that the BT110 device has failed either ACM registration, SIP registration, both ACM and SIP registrations, or the Mobile App/Tablet Controller is unable to connect to the BuddyTalk server in the Internet.

When you see two red icons, please check the following:

1. Check to ensure that the BuddyTalk device and the Setup App (mobile phone) are in the same subnet (or in subnets that are ‘route-able’, i.e., they can reach each other).  If they are in different subnets, but you think they are ‘route-able’ (e.g., they are connected to different Wi-Fi APs, but these two APs are connected to the same router), you can confirm by first finding the BuddyTalk device IP address, and from the mobile phone, user a browser to access the BuddyTalk device’s web console. If the browser can access the device’s web console page, then, they are ‘route-able’.
2. Check to ensure that both the BuddyTalk device and the Setup App can reach the public Internet, and that the BuddyTalk device has successfully completed Alexa Voice Service registration.
   • For the BuddyTalk device: Check that you can issue Alexa Voice Service commands (e.g., ‘Alexa, what time is it?’).  
   • For the Setup App: Check that you can use your mobile phone browser to access other sites.
3. Check that the BuddyTalk device has registered to your Telephony (VoIP) service provider’s SIP proxy successfully:
   • Use a POTS phone connected to the device Phone (RJ11) port or your Mobiel App to make a call.  If successful, then, your device has registered to the SIP proxy successfully.  If not, check your SIP account settings and credentials, or contact your VoIP service provider.
4. Check if you have successfully completed Alexa Communication registration.
   • Try ‘Alexa, call 1-510-555-1212.’) and you should be able to establish the call.  If not, but you are able to make calls using your Mobile App or a POTS phone connected to the BuddyTalk device’s Phone (RJ11) port (Step 3 above), then, it is likely that your BuddyTalk device has not registered to Alexa Communication successfully.  If this is the case, open your Alexa App and check if the Communication option is enabled.  See ‘Why am I unable to use voice commands to make calls?‘.