Q: What is BuddyTalk?
A: BuddyTalk is an Internet based voice and text software communication application enabling PC-to-PC calling, and PC-to-Phone calling. Employing InnoMedia's advanced Internet Protocol (IP) telephony technology, BuddyTalk delivers the highest sound quality possible in a thin-client Voice-over-IP (VoIP) environment.
Q: How does BuddyTalk work?
A: BuddyTalk harnesses the power of the Internet allowing you to stay in touch with all your friends, family or associates. With your multimedia-enabled Windows PC and an active Internet connection, you'll have convenient and versatile ways of communicating with anyone in the world:
1. Free PC-to-PC worldwide calling to other BuddyTalk users.
2. Low cost PC-to-Phone long distance communication - call any phone in the world from your PC.There are no hidden fees - no connection charges, no monthly fees, and no surcharges on your phone calls. Best of all, InnoMedia's high-quality network of VoIP gateways connects your call to any phone in the world at the best quality possible. So what are you waiting for? Download BuddyTalk today!
Q: Does BuddyTalk offer any FREE calling services?
A: BuddyTalk offers FREE PC-to-PC calling worldwide. Tell your friends and family to download BuddyTalk and you can talk to each for as long as you want, free of charge!
Q: Do my friends need BuddyTalk for me to be able to call them?
A: If your friends also had BuddyTalk and they were online, you could call one another for free. BuddyTalk can also connect you to any phone in the world, even someone who is on a mobile phone. Calls to people who do not have BuddyTalk will be charged a low per-minute rate based on the country called.
Q: If I have a Firewall or Proxy Server, can I still use BuddyTalk?
A: A proxy server and a firewall are devices that filter access to protected networks. If your network uses a proxy server to provide Internet connectivity, then BuddyTalk will not work. If you are using a firewall/NAT router, then you will need to configure your firewall to allow BuddyTalk to communicate through it. If you are using it behind a NAT firewall with multiple PCs behind it, note that only ONE BuddyTalk user may be in a phone call at any given time for PC-to-PC calls. See also Setting up BuddyTalk to work behind a Firewall/NAT Router.Q: What if I call someone and we can't hear each other or the voices are too soft?
A: To ensure the highest sound quality in your calls, make sure you check the volume control settings on your PC, headset, or microphone and speakers. Click here to learn more.
Q: Whom do I contact for technical support on BuddyTalk?
A: There are multiple ways to get assistance in using BuddyTalk:
· Review your documentation - Quick Install Guide, Read Me First, User's Guide, FAQs.
· Visit our TECHNICAL FAQs for the specific topic you're looking for
· Send an email to Tech Support at:
North America: techNA@innomedia.com
South and Central America: techSA@innomedia.com
Asia Pacific (excluding Taiwan):techsupt_asia@innomedia.com.sg
Taiwan: techsupport@innomedia.com.tw
Europe: techsupt_europe@innomedia.com.sgQ: How do I uninstall BuddyTalk?
A: · Click on My Computer -> Control Panel -> Add/Remove Programs. · Go to "InnoMedia BuddyTalk," click on Add/Remove and uninstall BuddyTalk.
Q: How do I find out the remaining balance of my BuddyTalk account?
A: Simply go to www.buddytalk.com and login to your BuddyTalk account. Then select the RECHARGE my account and you will be able to see how much you have remaining in your account.
Q: What Windows operating systems are BuddyTalk compatible with?
A: It is compatible with Windows 98, Windows Me, and Windows 2000 Professional. BuddyTalk is not compatible with Windows 95, Windows NT or Windows 2000 Server. For more information, see the SYSTEM REQUIREMENTS page.
Q: What is the minimum Internet connection speed required to use BuddyTalk?
A: A 28.8Kbps dial-up Internet connection is all that BuddyTalk requires. However, other factors such as latency and packet loss will affect the quality of your calls. Consult your ISP to find out the general quality of your connection. Also, the faster your connection, the better the quality of your BuddyTalk calls. If your connection is less than 28.8Kbps, the quality of communication will suffer.
Q: Can I receive calls using BuddyTalk?
A: Yes. Your friends can call you if they have BuddyTalk installed. Although you can call any phone in the world using the PC-to-Phone feature, you will not be able to receive a call from someone on a regular telephone.
Q: Can I use BuddyTalk anywhere in the world?
A: Yes. As long as you have a connection to the Internet, you can use BuddyTalk anywhere in the world, to place and receive calls to/from other BuddyTalk users. You can also use BuddyTalk to call any phone in the world.
Q: When re-charging my BuddyTalk account are there other things I need to be aware of?
A: In most cases, you simply just enter your credit card and billing address information. However, for your protection and ours, we may request for verification purposes that you fax a photocopy of your credit card along with a credit card statement showing your billing address and credit card number. We can accept a driver's license, passport and bank/credit card statements. Please black out any information that is private. Once your account is verified, you will not have to provide this information again.
